Change Facilitation Services
Collaborative Change Implementation
We deliver scalable collaborative
strategy,
culture
and sustainability
implementation for organisations and groups in transition.
Facilitation process
for alignment of stakeholders, stimulating innovation, changing
direction, making sense of the situation, developing plans for
implementation, getting things done.
Conferences &
Meetings, Kick-off meetings,
annual retreats, issue resolution, strategic planning, problem-solving,
decision-making, and feedback meetings,
Cultural change, Intelligent Team Games, experiential learning.
Mentoring:
Mentoring of facilitators and
change agents through change programs. Leadership mentoring.
DIY:
Design & Scripting of large scale and
complex group experiences.
QUEST | Change Facilitation
Toolkit: 24 Core, integrated and supporting tools.
When to use a Facilitator
Conferences;
Mergers &
Acquisitions; Restructures& Relocations; Team Building; Kick-off
Meetings; Strategic Change; Reorganisation; Cultural Evolution;
Knowledge sharing; Problem solving; Workshops;
Whole company meetings;
Market research; Strategic
planning; Interactive MC
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Kick-off
sales and marketing conferences
that
provide
a unique and memorable experience for participants
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Meetings
that set strategy, align culture, put plans into action and sustain
change.
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Innovation programs that stimulate cross function communication and
knowledge sharing.
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Scalable
meetings from a few to many hundreds using a consistent set of tools
and processes.
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Extraordinary teambuilding activities, either indoor or outdoor using
the latest self organising technologies.
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Achievement of maximum results in minimum time.
What if your lowest paid
employee has within them the idea that will grow and sustain your
business for a lifetime? How would you know? How will you find out?
Everything
you need for a lifetime of success in business and life is already
available either within you and within your reach - you just don't know
it yet. That you or your lowest paid employee, have the seeds to next
big idea or a solution to that problem is not as crazy as it sounds.
Whilst
strategy and direction come from the hierarchy, innovative ideas and
solutions are available everywhere. By aligning formal structures with
and informal networks you'll be able to solve problems and apply
strategy with unexpected ease.
We will change your world by
helping you tap into the inner resources of you and your team.
Our role is to help you facilitate business growth, performance
improvement, strategy & innovation, sustainable change and corporate &
personal healing. You will benefit from improved sales and profits,
continuous innovation, clear strategy, increased energy, full buy-in to
change, reduced fear and elimination of blame.
We do this by working with business owners, leaders,
change agents, boards of directors, partners, employees, customers and
other stakeholders to:
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Bust silos and
bureaucracy to enable the free flow of information and knowledge
sharing to stimulate innovation.
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Reconnect with
corporate values that may have been diminished through past excesses
and poor leadership options.
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Rekindle leaders, employees, directors and
stakeholders belief in themselves.
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Assist leaders struggling with siege
mentality generated by decades of blame, change fatigue and resistance
to new initiatives.
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Improve corporate fitness through faster
and more effective problem diagnosis and decision making
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Facilitate effective,
energising meetings, conferences and workshops that continually
rebuild culture and fully engage participants.
We serve organisations
of all sizes and in all sectors.
Our clients range Australia's best known brands
to SMEs
and individual leaders and change agents.
Change Facilitation Applications
Strategic Change
Reorganisation
Knowledge Sharing
Cultural
Evolution
Corporate Healing
Meetings:
Creativity and Innovation
Silo Busting
Stakeholder Engagement
Strategic Change
Businesses
are continually evolving in order to survive and prosper. The creation
of a strategy is increasingly an evolving process rather than a fixed
project. Such a process needs to engage larger numbers of people in the
organisation to ensure that all relevant facts are considered and that
optimal solutions are created. Such wider participation also ensures
greater degrees of ownership and understanding to enable successful
change.
We have
the tools & processes to help clients in the following types of
situations:
Business team planning events; Strategic business meetings; Sales
conferences and sales management events; Top-team reviews and ad-hoc
issues resolution sessions; Cross function meetings; Whole company
planning meetings
Reorganisation
A frequent
response in trying to bring about better performance is to restructure
or establish new functions. The key issues are to establish some rapport
within the group of people, to understand each others' roles and how
they can work together. Inevitably, it takes time to establish a fully
performing team but the process can be accelerated by an early workshop
to create a more effective team.
We have
helped new or restructured teams in variety of situations including:
Functional
start-ups and role changes; Mergers and acquisitions; Integration of
business teams and functions into larger businesses
Knowledge sharing
Most
of the required knowledge lies within the organisation but can be
readily supplemented with small amounts of expert knowledge. Hence we
have helped clients by designing and facilitating workshops which use
internal expert presenters for disseminating requisite knowledge to a
wider audience. Content experts have been included as appropriate.
Examples
of such workshops are:
Innovation
programs; Cross function communications; Silo busting; Leadership
development
Cultural
Evolution
People in
organisations often behave in similar ways because they share the same
values and beliefs (at least to some extent). This enables more
efficient communication and working. Hence the interest in 'changing the
culture'. However cultures evolve over many years and are unlikely to be
changed overnight other than by radical management overhaul and even
then culture can endure. Even with this proviso, culture is an important
and pervasive issue which needs to addressed.
We have
worked with clients to influence culture:
Integrating
businesses with very different histories; Creating customer focus;
Building common vision; Creating networks and team working
Corporate Healing:
As corporate healers we provide essential
therapy to businesses traumatized by mergers, acquisitions, restructures,
market shake-outs, extended below par performance or leadership change.
Our methods help eliminate ingrained fearful,
negative and self limiting cultures that lead to high levels of staff
turnover, stress and sick leave and missing performance targets.
We do this by developing leadership skills,
stimulating cross functional knowledge sharing and communication, team
reconstruction, whole business involvement in strategy planning, self
coaching systems for all employees, stimulating creativity and innovation
and above all having fun at work.
Meetings:
The business case for better meetings is
clear. Terrible meetings seriously impact business performance. The
opportunity time lost in appalling meetings is irrecoverable. The ROI on
the massive time invested in dreadful meetings cannot be justified.
The seven deadly sins of meetings as
published in Fast Company Magazine April/May 1996 include:
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People don't take meetings seriously
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Meetings are too long
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People wander off the topic
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Nothing happens after the meeting - no
action
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People don't tell the truth
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People aren't prepared for meetings
-critical data missing
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Meetings never seem to improve
Underlying Principles
-
Group facilitation skills and tools are more
valuable to effective leadership outcomes than presenting and
influencing.
-
Poorly conducted meetings will undo every
positive strategic, cultural and innovation initiative
-
Well conducted meetings significantly
increase employee engagement and buy-in
Creativity and Innovation:
Steps towards innovation
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Understand the nature of creativity
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Develop creativity across the business
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Eliminate barriers to creativity
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Transform creativity into innovation
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Turn innovation into sustainable strategic
competitive advantage
Silo Busting
What
could be achieved if innovation and performance were seamlessly
integrated?
The organisational
structure providing the highest energy merges the informal network
that drives innovation with the formal structures that drive
performance. The result is a fast flowing, errorless processes that
deliver outputs seamlessly to customers whilst achieving mutually
shared objectives.
Yet this vision is
only rarely attained due to ‘silos’ that create barriers between
teams. Silos undermine the effectiveness of the organisation, drain
energy, slow responsiveness times, limit innovation and create
political cultures focused more on internal issues than delivering
products and services to customers.
In order
to respond quickly to customer needs and to drive change and
innovation. We will help employees to work effectively with others
beyond their own teams. We call this "Silo Busting".
"Silo Busting"
is about breaking down the debilitating silo walls. We provide
leaders with commonsense tools and processes that can be used for
immediate impact and which enable more effective integrated
communication and cross team collaboration.
Silo
Busting tools can be quickly learned and used by leaders and change
agents within organisations so that new practices can become self
sustaining.
Stakeholder
Engagement
How much more could
be achieved if everyone were fully engaged in the change process?
Engaging
employees, suppliers, customers is becoming harder and harder. Big
table meetings, PowerPoint presentations are now old hat and 'talking
to" people can be a waste of time. Cutting up the boardroom table into
small pieces is recommended.
People
are best engaged in a small table meeting, like a cafe. As soon as
more than six people sit around a big table, the dynamic changes
significantly. The big table power power play reduces the
effectiveness of that meeting and buy-in from the participants.
We will
teach you "small table" techniques that will reduce the time spent on
meetings whilst significantly increasing the potential for better,
more informed decisions.
